The warranty covers manufacturing defects only, not change-of-mind returns. For general return inquiries, please contact us at sales@actfastmed.com and we'll do our best to assist.

Contact us anyway — we may be able to verify your order through our records. Email sales@actfastmed.com with as much detail as you can provide (approximate order date, name, address).

Typically 5–10 business days after your claim is approved and we receive the defective unit. We'll keep you updated throughout the process.

Foam plugs are consumable training items and are not covered under warranty; they're designed to be replaced with regular use. Replacement plugs are available for purchase. The warranty covers the trainer vest and its mechanical components.

The warranty applies to all authentic Act+Fast products regardless of where they were purchased. Contact us directly at sales@actfastmed.com with your proof of purchase.

Yes, items damaged in transit are covered. Please email us at sales@actfastmed.com with your order number and a photo of the damage as soon as possible after delivery. We'll arrange a replacement promptly.

Reach out to us anyway. While out-of-warranty repairs aren't guaranteed, we're happy to assess the issue and discuss options. Our trainers are built to last and we stand behind the quality of our product.